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These General Terms and Conditions govern the purchase of products and services carried out remotely via the internet on the website www.verdealpeko.com (hereinafter, the “Website”), in compliance with Italian law as set out in Legislative Decree 206/2005 and subsequent amendments and additions (hereinafter, the “Consumer Code”).
The seller of the products and owner of the Website is:
Laboratorio Alpeko s.r.l.
Via Carlo Viola, 65 – 11026 Pont-Saint-Martin (AO)
VAT No. and Tax Code 01255340075
Telephone: +39 0125 1990160
WhatsApp: +39 327 3529757
Email: alpeko.direzione@gmail.com
The consumer who accesses the Website to make purchases (hereinafter, “Customer”) must, before submitting the order, carefully read these General Terms and Conditions. They are always available on the Website and can also be viewed via the link contained in the order confirmation email.
If the purchaser cannot be classified as a “consumer” pursuant to Art. 3, paragraph 1, letter a) of the Consumer Code, the rules on the right of withdrawal and, more generally, the provisions reserved exclusively for consumers shall not apply.
Contracts concluded through the Website are governed by these General Terms and Conditions and by Italian law. The language of the contract is Italian.
The features and prices of the products are shown on the respective product pages.
To complete an order, the Customer must fill in and submit the electronic form by following the instructions on the Website.
By submitting the order, the Customer fully accepts the General Terms and Conditions and declares that they have read the information made available during the purchase procedure.
The contract is concluded at the time of acceptance by Alpeko, confirmed by an email containing: order number, shipping and billing details, list of Products purchased, and a link to the General Terms and Conditions.
In the event of unavailability of one or more Products, Customer Service will promptly inform the Customer. The latter may confirm the order with the available Products only, or cancel it. The amount relating to unavailable items will be refunded.
The information and features of the Products are available on the Website, complete with identification codes.
Images are for illustrative purposes and may not precisely represent colors and dimensions. In the event of discrepancies, the description on the product page shall always prevail.
All prices are expressed in Euros and include taxes and duties.
The methods, costs, and terms of shipping are available in the dedicated section.
See the Shipping page
Accepted payment methods and invoicing terms are available in the dedicated section.
See the Payments page
Products are delivered to the address indicated by the Customer during the purchase procedure.
At the time of shipment, the Customer will receive an email with the tracking link.
Delivery times are generally 3–5 business days within Italy and 5–8 business days within Europe, except in cases of force majeure.
The Customer may exercise the right of withdrawal within 14 days from receipt of the Products, without penalties and without obligation to provide reasons, except for the cases of exclusion provided for by the Consumer Code.
To exercise the withdrawal right, a written communication must be sent to:
Laboratorio Alpeko – Returns and Refunds Office
Via Carlo Viola, 65 – 11026 Pont-Saint-Martin (AO)
Email: alpeko.direzione@gmail.com
Alpeko will communicate the return methods via courier. The refund will be made within 14 days from receipt of the withdrawal notice, using the same payment method chosen by the Customer, unless otherwise agreed.
The right of withdrawal does not apply to customized Products or to Products that are likely to deteriorate rapidly.
In the event the right of withdrawal is exercised, Alpeko fully bears the return costs.
All Products are covered by the legal warranty provided for by the Consumer Code.
The Customer must report any defects within two months of their discovery.
Alpeko undertakes to keep the information on the Products up to date, but does not guarantee the absolute absence of errors. Any inaccuracies may be corrected even after the order has been submitted.
For complaints, you can contact:
Alpeko undertakes to respond within 7 business days.
The Customer may make use of Joint Conciliation through Netcomm (conciliazione@consorzionetcomm.it) or the European Commission’s ODR platform available at the link http://ec.europa.eu/consumers/odr/.
The contract is governed by Italian law.
If the Customer is a consumer, the competent court is that of the place of residence or domicile. In all other cases, exclusive jurisdiction lies with the Court of Aosta.
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